Managed Services around technology — especially in areas of litigation support/eDiscovery and document management — have garnered enormous buzz in the industry. Law firms are increasingly presented with options to off-load their internal offerings concerning software, infrastructure, and services. The 2015 Mattern & Associates Managed eDiscovery and Litigation Support Survey indicates 28 percent of firms have entered into some form of Managed Services arrangement concerning their litigation support offering, with 46 percent of respondents indicating their firm is considering doing so. Additionally, the use of cloud-based solutions continues to gain traction in the legal market in areas such as Document Management. In this session, we'll discuss the driving factors behind this uptick and delve into the benefits law firms are reaping from procuring software, infrastructure, and services via a Managed Service agreement.


  • Develop an understanding of technology Managed Services and current trends in this area.
  • Discuss the primary benefits to law firms from outsourcing software, infrastructure, and services.
  • Identify takeaways for how to implement an outsourced litigation support/document management strategy.

Audience Statement: Attendees should have a working knowledge of business development and litigation support/eDiscovery in the legal industry. No advance preparation is required.

  • 60 Minutes
  • Audience: Intermediate
  • CLM App Management Category -FS: Legal Industry/Business Management
  • CPE Field of Study: Business Management & Organization
  • CLE: Law Practice Management

Speaker Info

Stephen Cole is Director, Client Technology & Strategy, at Mattern & Associates. Cole has a more than 20 years of expertise in consulting for large law firms, including areas regarding litigation support, records and information management, cost recovery and end-to-end e-discovery services. He's gained his experience both on the service provider and law firm sides, including as the Vice President over the legal business unit atPitney Bowes Management Services and a Regional Vice President of Ipro Tech.

Seminar Information
Date Presented:
October 04, 2017 3:00 PM Eastern
1 hour
Registration Fee:
8 Ways Technology Managed Services Can Benefit Your Firm
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Recertification Credit: 1.00
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On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$109.00