The Art of Active Listening (CM)

Listening makes up more than half of the communication process, and to be successful you must know what to listen for. Learn to manage upset people, and improve cooperation and understanding in your workplace simply through improving your own active listening skills. 

Learning Objectives:

  • Discuss the importance of listening actively to understand the speaker, avoid or soothe misunderstandings, and help other people open up
  • Develop or enhance active listening skills
  • Foster active listening in your firms

Debra Bruce is President of Lawyer-Coach, LLC, which provides communication and management, talent retention, business development, and time management coaching and training for law firms. She practiced law for 18 years before becoming a trainer and credentialed coach for lawyers and law firm administrators across the United States and Canada.

CLMSMCredit for live program only: 1 hour of credit in the category of Communication Skills for those seeking to fulfill the CLM application and 1 hour in the subject area of Communication & Organization Management (CM) for CLM Recertification.
Seminar Information
Date Presented:
March 21, 2012 2:00 PM Eastern
1 hour
The Art of Active Listening (CM)
Individual topic purchase: Selected
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CD-ROM (Win)
ALA Member Price:$129.00
Non-Member Price:$179.00
ALA Member Price:$129.00
Non-Member Price:$179.00