Approximately 50 percent of law firms are still supporting their IT needs in-house or selectively outsourcing specific projects. IT support for both the help desk and network/server support is no longer a one-person or small department responsibility as it has become such a highly specialized field. Serious consideration should be given to outsourcing your firm’s IT to a professional company to reduce firm liability, increase cybersecurity, improve client service, increase user productivity and ensure disaster recovery. Not to mention, in most cases, there is a major cost-saving benefit ranging from 20 to 50 percent.


  • Examine the pros and cons of outsourcing all or part of your IT support needs.

  • Identify how to choose a provider.

  • Discuss presentations tactics to gain buy in from your executive committee.

  • Summarize strategies to reposition or exit current IT staff if the decision is made to outsource

  • Review implementation processes, including tips to make a smooth transition, training time, and management time commitment.

Jennifer Colwell, CLM, is currently the Legal Administrator for McGill, Gotsdiner, Workman & Lepp in Omaha, Nebraska. She has 12 years of management experience in the legal industry. Her niche in helping law firms maximize technology to achieve more sophisticated financial analytics and streamlined processes through unified practice management software. Colwell has consulted on practice management software implementation projects for firms throughout the United States. Additionally, she serves on ALA’s Professional Development Advisory Committee and is Vice President of the Nebraska Chapter.


This Program is worth one hour of credit in:

CLM App Management Category: Information Technology

CLM App Management Category-Functional Specialist: Legal Industry Business Management

CLM Recertification Credit: Yes

California MCLE: Law Practice Management

MCLE/Other States: Credit may be available in other states but cannot be guaranteed. In all states, accreditation is dependent on individual state guidelines and filing regulations.

Seminar Information
Date Presented:
May 04, 2017 3:00 PM Eastern
1 hour
Registration Fee:
Why and How to Outsource Your IT Support
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Recertification Credit: 1.00
For other credit opportunities, please check the program description or email
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On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$109.00