It's more important than ever to be able to monitor and continuously improve the performance of any law firm process on an ongoing basis. The idea is to watch your costs, make improvements and increase efficiency. This is especially true of outsourced processes that involve managing documents, such as the print/copy and mail center operations, eDiscovery, etc. Think of a cardiologist using an EKG to track real-time objective heart performance. With a similar level of insight into your service provider's performance, you’d have much less to worry about. Join this program to review case history examples to bring these concepts to life.

Learning Objectives:

• Discuss why it's important to monitor law firm functions, especially those that are outsourced. Mail and copy/print management, document imaging, records management and eDiscovery are potential areas in which your firm can save money and increase efficiency.
• Identify the ways in which you can monitor law firm processes
• Explain the methods for real-time, and ongoing process analysis

Speakers:

Tina Burnham, National Manager for Océ, Best Practices has 15+ years of industry experience. An expert in both commercial and legal sectors, Tina was successful in implementing customized technology solutions for her clients across all document management services. Recognized as one of the most successful Area and Operations Managers, Tina has led quality and performance initiatives focused on the development and training of managers and front-line personnel. Achieving her Six Sigma Black Belt, Tina personally led and managed project initiatives resulting in over $3.4 million dollars of annualized, bottom-line savings.

Tracy Nguyen is an accomplished professional with 16 years of hands-on experience in revenue generation, operational start-ups, merger integrations and implementations in legal, corporate, healthcare and financial service areas. As a former Senior Vice President for ABeam Consulting Ltd, Tracy developed and managed multiple document management/litigation support locations globally as well as various merger integration projects. Prior to ABeam, Tracy was a General Manager with Merrill Communications where she was responsible for increasing sales, reducing costs and streamlining operations for the West and Central Region's Facilities Management and Reprographics/Overflow offices.

An 'EKG' from Your Document Management Provider

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