Legal departments routinely experience increased workload expectations despite already constrained resources stretched too thin. This presents an unsustainable model for legal departments. As a result, in-house lawyers must make trade-offs on client requests, often deprioritizing meeting deadlines and quick turnaround in favor of quality work product. This creates "business drag" decrease in business value or profitability due to legal work arriving too late to provide any real value. Join this webinar to get step-by-step instructions for improving legal department processes through systematic identification of legal department workflow inefficiencies; prioritization of process improvements that solve true drivers of inefficiency and benefit the company; and low-effort, high-impact elimination of process inefficiencies.




  • Conduct and review responses for the Anatomy of a World-Class Legal Operations Function
  • Review decision factors in determining what work Legal does
  • Examine different approaches to evaluating processes
  • Demonstrate identification and elimination of process inefficiencies
  • Examine MassMutual's experiences with applying lean principles


Join Legal Process Improvement with subject expert Aaron Kotok, JD for this one-hour webinar on Tuesday, February 2, 2016, 2:00 p.m. CST (1 p.m. MST, 12 p.m. PST, 3 p.m. EST). 


Bring together as many individuals as you wish in your office or chapter meeting space to this webinar.


  • Invite your colleagues
  • Invite your staff 
  • Invite your ALA friends


Tuesday, February 2, 2016
Pacific 12:00 p.m. – 1:00 p.m.; Mountain 1:00 – 2:00 p.m.; Central 2:00 – 3:00p.m.; Eastern 3:00 – 4:00 p.m.


CLM Credits: (Note that only the CLM credit available for this webinar is stated below. If a credit is not stated, it is not available for this program.)


CLM Recertification Credit: 1 hour in the subject area of Legal Industry/Business Management (LI).


CLM App Credit for Functional Specialists: 1 hour in the subject area of Legal Industry/Business Management (LI) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

California MCLE: The Association of Legal Administrators certifies that this webinar has been approved by the State Bar of California for 1 hour of MCLE credit.

MCLE/Other States: Credit may be available in other states but cannot be guaranteed. In all states, accreditation is dependent on individual state guidelines and filing regulations.


Speaker: Aaron Kotok, JD, is a practice leader at CEB, where he helps general counsel, heads of legal operations, heads of litigation, and other senior executives navigate their daily legal department and management challenges. CEB's position at the center of a network of more than a thousand senior legal and risk management executives has provided him with a bird's-eye view of the challenges and successes of leading legal departments at the world’s best companies. Prior to joining CEB, Kotok was a vice president at Gerson Lehrman Group, where he worked closely with managing partners, lawyers and chief marketing officers at many of North America’s largest law firms to connect them with cutting-edge subject-matter expertise.  Previously, Aaron was an associate in the real estate transactions practice at Venable LLP in Washington, DC.

Seminar Information
Date Presented:
February 02, 2016 3:00 PM Eastern
1 hour
Registration Fee:
Legal Process Improvement
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM App Credit for Functional Specialists: 1.00
CLMSM Recertification Credit: 1.00
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On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$109.00