New research conducted by BigHand, ALA and HBR Consulting has uncovered high retirement and attrition rates among legal support staff. These trends will fuel the need for law firms to act quickly to organize their legal support services in order to continue offering optimal support to attorneys and clients.

This webinar will deliver actionable insights as a panel of experts — including ALA Interim Executive Director April L. Campbell, JD — discusses the survey results and the overall climate of increased staff turnover, loss of knowledge, budget cuts and more.

The survey of 120 senior HR and support services professionals from firms across North America reveals:

  • U.S. firms are facing an attrition time bomb within legal support services: participants reported that they expect to lose 40% of their legal secretaries in the next three years, and over half (58%) by 2025.
  • Backfilling these generalist secretarial roles is considered a “key challenge” as traditional skillsets are no longer available in the market.
  • Attorneys’ support needs are evolving nearly three-quarters of participants rate the challenge of satisfying the different levels of support for multiple generations of attorneys at a 7 or more out of 10.
  • As a result, over two-thirds confirm that their support services are changing, with firms exploring specialized groups, outsourcing and centralization in low-cost locations.

See the full report here.

Seminar Information
Seminar Date:
March 25, 2020
Results of BigHand/ALA Operations Survey Released
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