Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.


Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More

Seminar Information
Date Presented:
March 06, 2020 12:30 PM Eastern
Length:
59 minutes
Course Content
Individual topic purchase: Selected
Subscription
You must be logged in to access ALA Subscriptions.
To continue, you need to log in to Peach New Media. If you have any questions about your account please contact us at 1-866-702-3278.
Email Address:
Password:
Products
Streaming
ALA Member Price:$0.00
Non-Member Price:$19.00