Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.

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Seminar Information
Date Presented:
March 06, 2020 12:30 PM Eastern
59 minutes
Course Content
Individual topic purchase: Selected
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ALA Member Price:$0.00
Non-Member Price:$19.00