Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.


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Webinar Information
Start Time:
March 06, 2020 12:30 PM Eastern
11:30 AM Central, 10:30 AM Mountain, 9:30 AM Pacific
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Estimated Length:
1 hour
Registration Time Remaining:
10 days, 21 hours
ALA Member Price:
Free
Non-Member Price:
$19.00
March Summit Series 1 - Scott Warrick

Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.


Not a member and want to register for all three (3) upcoming Author Series programs at a special rate? Learn More

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