Peggy Siems, ALA's Senior Manager of Professional Development, interviews author Scott Warrick, former employment and labor attorney and HR professional, about his book Solve Employee Problems Before They Start: Resolving Conflict in the Real World. Warrick distills conflict resolution to just three simple moves: Empathic Listening, Parroting, and Rewards (EPR). Learn how to become an Emotionally Intelligent communicator, as mental toughness is a critical component in resolving conflict.
March 06, 2020 12:30 PM Eastern
You must be logged in to access ALA Subscriptions.
To continue, you need to log in to Peach New Media. If you have any questions about your account please contact us at 1-866-702-3278.
ALA Member Price:$0.00