Conflicts — they happen every minute of every day. That is why leaders must be prepared to address and resolve conflicts if they ever hope to successfully direct an organization and its employees. But exactly how do you address and resolve a conflict? Why is there no such thing as a personality conflict? What role does emotional intelligence play in addressing conflict? What are “EPR” skills and why are they critical in keeping others off the defensive? Why do most people use a “retreating” or “attacking” communication style and destroy their most important relationships?
In this webinar, Scott Warrick will discuss his new book, Solve Employee Problems Before They Start: Resolving Conflict in the Real World, and he’ll show you how to address and resolve conflicts in a practical, entertaining way. Scott will not only outline these processes for you, but he will tell you how to use this information immediately.
CLM® Application Credit — Application Management Category: 1 hour in Communication Skills
CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM)
HRCI: General Credit
SHRM: Instructor-Led Activity
CLE: Participatory Credit
The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).
Scott Warrick, JD, MLHR, CEQC, SHRM-SCP, is both a practicing employment law attorney and a human resource professional with almost 40 years of hands-on experience. He uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style. Warrick’s goal is not to win lawsuits. Instead, Scott’s goal is to prevent them while improving employee morale. Additionally, he trains managers and employees on-site in more than 50 topics and customizes them for each client. His book, Solve Employee Problems Before They Start: Resolving Conflict in the Real World, is a SHRM bestseller and was No. 1 for new releases on Amazon for conflict resolution books.
You must be logged in to access ALA Subscriptions.
To continue, you need to log in to Peach New Media. If you have any questions about your account please contact us at 1-866-702-3278.
Webinar (Live) + On-Demand (Recording)
ALA Member Price:$109.00
ALA Member Price:$109.00