Conflicts — they happen every minute of every day. That is why leaders must be prepared to address and resolve conflicts if they ever hope to successfully direct an organization and its employees. But exactly how do you address and resolve a conflict? Why is there no such thing as a personality conflict? What role does emotional intelligence play in addressing conflict? What are “EPR” skills and why are they critical in keeping others off the defensive? Why do most people use a “retreating” or “attacking” communication style and destroy their most important relationships?

In this webinar, Scott Warrick will discuss his new book, Solve Employee Problems Before They Start: Resolving Conflict in the Real World, and he’ll show you how to address and resolve conflicts in a practical, entertaining way. Scott will not only outline these processes for you, but he will tell you how to use this information immediately.


  • Discover how to use EPR skills to resolve conflict.
  • Identify the common mistakes people all make in trying to address and resolve conflict — only to make everything worse.
  • Define, develop and use your emotional intelligence to properly address conflict.
  • Examine how to better control your natural and primal instincts of “fight or flight,” which will only destroy relationships.
  • Describe why the only time you ever build trust with another person is when you are in conflict.

Other Information: 

60 Minutes 

Audience: Advanced 

CLM® Application Credit — Application Management Category: 1 hour in Communication Skills 

CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

HRCI: General Credit 

SHM: Communications 

SHRM: Instructor-Led Activity 

CLE: Participatory Credit 

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

This Program has been approved for 1.00  HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).

Scott Warrick, JD, MLHR, CEQC, SHRM-SCP, is both a practicing employment law attorney and a human resource professional with almost 40 years of hands-on experience. He uses his unique background to help organizations get where they want to go, which includes coaching and training managers and employees in his own unique, practical and entertaining style. Warrick’s goal is not to win lawsuits. Instead, Scott’s goal is to prevent them while improving employee morale. Additionally, he trains managers and employees on-site in more than 50 topics and customizes them for each client. His book, Solve Employee Problems Before They Start: Resolving Conflict in the Real World, is a SHRM bestseller and was No. 1 for new releases on Amazon for conflict resolution books.

Live Webcast Information
Start Time:
August 19, 2020 3:00 PM Eastern
2:00 PM Central, 1:00 PM Mountain, 12:00 PM Pacific
Add to Calendar:
Estimated Length:
1 hour
Registration Time Remaining:
136 days, 3 hours
ALA Member Price:
Non-Member Price:
Prevent Employee Problems Before They Start: Resolving Conflict in the Real World
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Webinar (Live) + On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$129.00
On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$129.00