Conflict is a part of life. Whenever humans work together, the potential for conflict exists. Explore a foundation to discern between healthy and unhealthy conflict along with sources of conflict in teams. Attendees will learn foundations upon which to build, followed by strategies and executable tactics. Be a part of a discussion on the underlying psychology, including the types of conflicts and their cause. The speakers will describe their four pillars of communication that allow the development of resolution, and they’ll review Kilmann’s Model for handling conflict. Also, learn about the CALM method provide of providing leadership in these circumstances.
CLM® Application Credit: 1 hour in Organizational Development
CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Communication and Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.
CLM® Recertification Credit: 1 hour in the subject area of Communication and Organizational Management (CM)
HRCI: General Credit
SHRM: Relationship Management
SHRM: Instructor-Led Activity
CPE: Participatory Credit
The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
This Program has been approved for 1.00 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).
Liz Devine Hewson, CPC and Mark Lund, MD, CPC,?are the Principals of Attorney EQ Edge, a company specializing in?developing interpersonal communication skills and EQ in Millennial attorneys. By coaching and training associates on how to build interpersonal relationships, increase rapport and cultivate leadership, they guide these professionals to high performance, escalating the productivity and engagement of an organization.?Their approach nurtures a world where generations of all ages successfully collaborate and work cohesively, thereby creating exceptional corporate culture.
September 02, 2020 3:00 PM Eastern
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ALA Member Price:$109.00