A natural disaster isn’t the only event that could close your business or affect its reputation. It could be a burst pipe, a fire in a neighboring suite, a workplace violence incident, a weeklong power outage or a global pandemic. Does your firm’s current business continuity plan address all the essential components necessary to seamlessly continue providing services to clients and customers? As COVID-19 continues to impact the business landscape around the world, firm leaders are looking at their business continuity and risk management programs to determine current and future risks to their firms and to help make vital business decisions. In this webinar, we’ll discuss how organizations can continue to have a remote work environment while also phasing back to an office setting; the future of providing services to clients; risk management and compliance issues; crisis communication systems; and developing and testing comprehensive written business continuity plans.


  • Explain the importance of having written business continuity and pandemic plans for your law firm, especially in the face of COVID-19.
  • Discuss the implications of the “new better” work environment for law firms and what this means for the safety, security and resiliency of your law firm.
  • Discuss how having a written business continuity plan gives law firms a competitive edge in a world where clients and insurers are insisting on compliance in business continuity industry standards. 
  • Identify the key/essential elements of a comprehensive business continuity plan and the importance of testing your plans to ensure that your law firm remains resilient in the face of any threat.

Other Information

60 Minutes

Audience: Intermediate

CLM® Application Credit for Functional Specialists: 1.5 hours in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

CLM® Recertification Credit: 1.0 hour in the subject area of Operations Management

CLE Participatory Credit


Kathryn Scourby is the Principal of KNS Consulting, LLC. She works with professional service firms to achieve their goals in the areas of business continuity, disaster preparedness, risk management and compliance. Scourby trains management professionals and all levels of staff at private service firms and facilitates tabletop exercises in these focus areas. Additionally, she served on ALA’s Board of Directors (2004–2008), was a Trustee for the Foundation of the Association of Legal Administrators (2010–2013), and served as Chair of ALA’s International Relations Committee (2019–2020).


Seminar Information
Date Presented:
August 06, 2020 3:00 PM Eastern
1 hour
ALA Member Price:
Non-Member Price:
Creating the Resilient Firm of the Future
Individual topic purchase: Selected
You must be logged in to access ALA Subscriptions.
To continue, you need to log in to Peach New Media. If you have any questions about your account please contact us at 1-866-702-3278.
Email Address:
On-Demand (Recording)
ALA Member Price:$29.00
Non-Member Price:$79.00