This self-improvement program will take you through the concepts for maintaining strong ethical relationships with your clients, workforce, adversaries and other business relationships old and new. Business etiquette along with common courtesy can propel your business and allow you to become an outstanding communicator and team player. 


  • Identify how to effectively communicate with your current clients and generate conversations to broaden your understanding of their current and future needs, while improving customer service.  

  • Develop your listening skills and become an advocate for the profession. 

  • Discover solutions in difficult situations when dealing with adversaries and learn how to just say no” confidently and without being offensive.  

  • Explain how to develop a relationship with potential clients and ask the right questions. 

  • Illustrate how to participate in organizations and nonprofits that will help you grow your existing business and gain a resource for potential new clients.  

Other Information: 

60 Minutes 

Audience Level: Essentials 

CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Communications and Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

CLM® Recertification Credit: 1 hour in the subject area of Communications and Organizational Management (CM). This session. This session also satisfies the 1 hour in Ethics requirement. 

SHRM: Relationship Management 

SHRM: Instructor-Led Activity 


Bianca Moreiras has been a leader, mentor, motivator and presenter in the legal profession for more than 34 years. Her role as Administrator, Executive Director, Marketing Director, Coach and Consultant brings a wealth of knowledge and practical application to any firm, group or individual. Moreiras has spoken on topics in the areas of self-improvement, time management, professional etiquette, communication, collaboration, leadership, networking and customer service. 


Live Webcast Information
Start Time:
August 06, 2020 3:00 PM Eastern
2:00 PM Central, 1:00 PM Mountain, 12:00 PM Pacific
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Estimated Length:
1 hour
Registration Time Remaining:
163 days, 23 hours
ALA Member Price:
Non-Member Price:
The Power of Relationships: Strengthening Your Network
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Webinar (Live) + On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$129.00
On-Demand (Recording)
ALA Member Price:$109.00
Non-Member Price:$129.00