Are you challenged by poor behavior in others??Participants learn about redirect, an alternative to harshness, punishment, permissiveness or bribing to effect positive change when faced with under-performance and counter-productive behaviors. Each participant leaves the session with an awareness of the principles, tools and practices for applying redirect ? an effective, emotionally intelligent and positive method for shifting negative behavior. This topic is an introduction and overview on this subject. Get some of the tools in the one-hour time slot for this webinar. This topic will come with a handout and takeaways for each person to use right away. 


  • Recognize underlying causes for four types and five mistaken goals of negative behavior.  

  • Develop new conditions and conversations that drastically reduce the incidents of negative behavior. 

  • Identify how to specifically redirect one of the five mistaken goals of negative behavior: the power goal.  

Other Information: 

60 Minutes 

Audience: Advanced 

CLM® Application Credit: - Application Management Category: 1 hour in Organizational Development 

CLM® Recertification Credit: 1 hour in the subject area of Communications & Organizational Management (CM) 

HRCI: General Credit 

SHM: Communications 

SHRM: Instructor-Led Activity 

CLE: Participatory Credit 

The use of this official seal confirms that this Activity has met HR Certification Institute’s® (HRCI®)  criteria for recertification credit pre-approval.

This Program has been approved for 1.00  HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™recertification through HR Certification Institute® (HRCI®).


Judy Ryan has been the Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio. 


Seminar Information
Date Presented:
July 22, 2020 3:00 PM Eastern
1 hour
ALA Member Price:
Non-Member Price:
Introduction to Redirecting Negative Behavior
Individual topic purchase: Selected
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Email Address:
On-Demand (Recording)
ALA Member Price:$29.00
Non-Member Price:$79.00