In the fourth series of webcasts, Ari Kaplan is back to present a series of interviews with legal industry experts and consultants who will discuss creating a culture of business development, dealing with irrational people and creating highly functional teams. Each one-hour webcast will focus on one of these hot topics, presented in a fun and engaging interview.


Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life

One of the most damaging forces impacting law firm performance is an undercurrent of unhealthy human interactions that can poison the workplace. This is especially amplified in the legal profession which, by its very nature, is high stress and features battles between emotionally charged parties. It is a virtual breeding ground for destructive interpersonal conflict.

Based on the best-selling book Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life, Dr. Mark Goulston addresses the causes of, and solutions for, this productivity draining behavior. During this insightful and highly engaging 60-minute program, Dr. Goulston provides practical tools and tips that can be used immediately to deal with the most difficult people at work and in life.


•             Identify ways to recognize who will drive you crazy

•             Understand how and why they trigger you

•             Learn powerful and simple approaches to counteract their negative influences

Dr. Mark Goulston is a former FBI and police hostage negotiation trainer, psychiatrist, preeminent suicide prevention expert, executive coach, international speaker and consultant. He is the author of seven books, including the #1 selling book on listening in the world, Just Listen: Discover the Secret to Getting Through to Absolutely Anyone, and Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life (in Russia the title was translated to mean "How To Deal with A**holes" and went viral). He is a frequent contributor to publications including Harvard Business Review, Fast Company, Business Insider, Business Journals, Huffington Post and Psychology Today, and has appeared on major news channels including CNN, ABC, CBS, NBC, BBC News, the Today Show and Oprah. On his highly regarded podcasts, he has interviewed luminaries such as Larry King, Norman Lear, and Ivan Misner.

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Seminar Information
Date Presented:
November 08, 2019 12:30 PM Eastern
1 hour
November Author Summit Series: Dr. Mark Goulston
Individual topic purchase: Selected
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ALA Member Price:$0.00
Non-Member Price:$19.00