At every level of every organization, projects begin, tasks are assigned, efforts are made and deadlines are met — or missed. Directions are given but not always understood. Deliverables are promised but not always delivered, and agreements are made but not always followed. It's not really any one person's fault; it's just part of how people fail to communicate in a specific and deliberate manner about the tasks they assign or accept. The Building a Culture of Accountability program provides a systematic way to overcome these common barriers by focusing on a four-phase accountability continuum: role clarity, purpose, ownership and behavior. When linked to mutual understanding, this cycle allows employees at all levels to make significant progress in moving tasks forward to achieve a higher level of job impact, job satisfaction and organizational success. Additionally, the workshop includes a range of group brainstorm activities which are designed to enhance immediate skill application opportunities.


•Create a context to understanding workplace behaviors.

•Explore the link between behavior, morale, engagement and results.

•Create a context and baseline for leadership accountability.

•Develop strategies for garnering leadership and team ownership.

•Develop a specific action plan for creating a culture of accountability.

Speaker Information:

David O'Brien is President of WorkChoice Solutions, a trusted provider of leadership training, coaching and consulting services that was founded in 2000. His HR and Organizational Development consulting career spans 30 years and includes key leadership and P&L responsibility within a variety of industries including manufacturing, healthcare and financial services. His first book, The Navigator's Handbook: 101 Leadership Lessons for Work & Life was released in 2010. His second book, The Navigator's Compass: 101 Steps Toward Leadership Excellence had a nationwide release in 2016. Additionally, his articles have appeared in a wide range of publications.

•60 Minutes

•Audience: Advanced

•CLM App Management Category: Organizational Development

“The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

Seminar Information
Date Presented:
October 23, 2019 3:00 PM Eastern
1 hour
Registration Fee:
Creating a Culture of Accountability
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Application Credit: 1.00
Organizational Development
CLMSM Recertification Credit: 1.00
For other credit opportunities, please check the program description or email
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Email Address:
On-Demand (recording)
ALA Member Price:$109.00
Non-Member Price:$129.00