This session is designed as a follow-up to the "Changing Role of the Legal Secretary." Many managers approached me after that session and asked how they could create an empowered environment when implementing change. In this session, we'll train managers on conflict resolution, how to listen for their staff's greatness, and identify ways to shift the perspective of their employees — as well as their own perspective — so that everyone is empowered in the workplace.


•Recognize common obstacles and pitfalls when creating an empowering environment.

•Discuss how to respond rather than react.

•Identify ways to break free of the "drama triangle."

•Discover five ways to generate an indispensable and empowered team.

•Outline three quick ways to create an empowered environment.

Other Information:

•Audience: Intermediate

•CLM App Management Category: Organizational Development

Speaker Info:

Jennifer Hill is President of JHill's Staffing Services, a Division of Marcum Search LLC. She began recruiting in 2003 and has recruited for top tier law firms and corporations throughout the United States. Hill also hosts a weekly radio show on LA Talk Radio, called "Get Yourself the Job," with more than 30,000 listeners a month, where she interviews experts and authors from around the world on the subject of landing one's dream job. Jennifer has earned a B.A. in Psychology from the University of California Irvine, and currently is a part of the Dean's Leadership Society with UCI.


Seminar Information
Date Presented:
February 13, 2019 3:00 PM Eastern
1 hour
ALA Member Price:
Non-Member Price:
Creating an Empowered Environment
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Application Credit: 1.00
CLM App Management Category: Organizational Development
CLMSM Recertification Credit: 1.00
Statement: For other credit opportunities, please check the program description or email
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Email Address:
On-Demand (recording)
ALA Member Price:$109.00
Non-Member Price:$109.00