In this session, we will explore how the latest case and matter management tools are revolutionizing the way we approach work in law firms and departments. We will discuss how to make the best use of available technology to push your current-day legal practice out of the box. Additionally, we will focus on case studies of enhancement that achieved real results and collapsed traditional methods across many different practice areas. We will also look at who has the most to gain and how to articulate needs and expected benefits effectively. As you will hear — success lies in the art of the process.


  • Examine the current and future case and matter management landscape.

  • Differentiate between other solutions, including when to use matter management versus document management, etc.

  • Discuss phases of process enhancement, including where to put the effort and how to go about it.

  • Evaluate specific, practical use cases and success stories.

  • Analyze building the business case and ROI.

Audience Level should be Legal Department/Firm leadership, legal administrators and Legal operations professionals.

Robin Snasdell is a Managing Director with Consilio where he leads the Law Department Management Consulting Team. He’s responsible for executing large client engagements and directing the strategic partner program. Snasdell offers more than 20 years of experience in strategic and operational consulting in the legal industry. He focuses on improving the business performance of law departments and firms, utilizing strategy, organizational design, change management, finance, technology, and business process. 


CLM® Application Credit: 1hour in the category of Information Technology

CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Operations Management (OM) towards the additional hours required of some Functional Specialists to fulfill the CLM application.

CLM® Recertification Credit: 1 hour in the subject area of Operations Management (OM)


Seminar Information
Date Presented:
October 04, 2018 3:00 PM Eastern
1 hour
Registration Fee:
The Art of the Process: Case and Matter Management Systems to Enhance Process and Workflow
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Recertification Credit: 1.00
For other credit opportunities, please check the program description or email
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ALA Member Price:$109.00
Non-Member Price:$129.00