Today's legal market demands a new approach to operational excellence. There is increasing pressure on the business and administrative professionals whose work is at the foundation of every law practice to deliver better quality service in less time and at less cost. Lean Six Sigma's framework for process improvement is based in fact, logic, and common sense and is a powerful methodology that will drive operational excellence through increased efficiency and productivity, leading to greater competitiveness and sustainable profitability. This interactive session is designed specifically for those responsible for championing innovation through process optimization or for sponsoring or leading process improvement teams. You'll learn about some of the fundamental tools and methodologies you can use immediately to identify, evaluate, and eliminate waste in every aspect of your firm's operations.


  • Demonstrate how implementing Lean can increase operational excellence through improved productivity, profitability, and client service across all aspects of an organization.
  • Breakdown how the DMAIC (Define, Measure, Analyze, Improve, and Control) approach can lead to successfully implementing improvements.
  • Identify value and waste in the business and administrative processes that support the practice of law.
  • Discuss why process optimization is the foundation of successful legal project management systems.

Audience Statement: This session assumes that participants have a working knowledge of legal process improvement in the legal industry.

  • 60 Minutes
  • Audience: Intermediate
  • CLM App Management Category -FS: Operations Management
  • CLE: Law Practice Management

Speaker Info

Karen Dunn Skinner, LL.B, BCL, is Senior Attorney and Lean Practice Management Advisor. She is a Lean Six Sigma Black Belt with more than 18 years of international experience in corporate-commercial, regulatory and education law. She is Co-Founder and Principal at Gimbal Canada Inc., which specializes in Lean practice management in law firms, in-house legal departments and public sector institutions.



David Skinner, LL.B, BCL is a Senior Attorney, Lean Practice Management Advisor and Senior Management Executive with more than 20 years of experience in the legal, venture capital and biotechnology industries. He is Co-Founder and Principal at Gimbal Canada Inc. A certified Lean Six Sigma expert, he is also a speaker, university and CLE lecturer, and process improvement facilitator who applies Lean to the practice and the business of law.

Seminar Information
Date Presented:
July 05, 2018 3:00 PM Eastern
1 hour
Registration Fee:
Operational Excellence: Legal Process Improvement Applied to Business and Administrative Functions
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Recertification Credit: 1.00
For other credit opportunities, please check the program description or email
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ALA Member Price:$109.00
Non-Member Price:$109.00