If 100 percent of communication is made up of body language, tone and words, why do we still experience such an enormous amount of daily poor and miscommunication? Perhaps it's because we fail to acknowledge, address or assess what's not being said in a conversation. Because much of our communication is expressed beneath the surface, it's important to recognize how we are influenced by what we see, hear and say, and further understand how we (and others) interpret that information. Our beliefs, experiences, judgments and expectations heavily influence the way we communicate; however, those are aspects not frequently explored in our communication effectiveness. If we're going to connect with people on a different, more meaningful level, then it's important to meet them beneath what's visible on the surface. This is not your ordinary session on communication. It is challenging, educational and entertaining as we explore the dynamics of human communication.


  • Discover how your experiences, thoughts, beliefs and history influence what you say and do in a conversation.
  • Recognize your inherent bias in listening, and how to adopt one specific listening lens that produces the best results.
  • Identify specific words or phrases that trigger a listener in undesirable ways — often without the speaker ever knowing it.
  • Describe how best to connect with someone who appears disagreeable, agitated or simply difficult.
  • Examine how to use words that increase team creativity, morale and performance.

Audience Statement: This session assumes that participants have a working knowledge of communication techniques and methods in the legal environment.

Speaker Information:

Pete Smith

Pete Smith is the author of Dare to Matter and has been called one of America's leading personal and professional development coaches. He is a sought-after international speaker and trainer in the field of leadership, management, personal growth and development. He is a board member of the HR Alliance DC, and a director in the Association for Talent Development's DC Chapter. His energetic, edgy, interactive style is complemented by his ability to provide practical takeaways.

Other Info:

  • 60 Minutes
  • Audience: Intermediate
  • CLM App Management Category: Communication Skills
  • CLE: Law Practice Management
  • HRCI: General Credit
Seminar Information
Date Presented:
June 14, 2018 3:00 PM Eastern
1 hour
Registration Fee:
What's NOT Being Said NEEDS To Be Understood
Individual topic purchase: Selected
Association of Legal Administrators
CLMSM Recertification Credit: 1.00
For other credit opportunities, please check the program description or email certification@alanet.org
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ALA Member Price:$109.00
Non-Member Price:$109.00