ALA Webinar Center

Get the training and education you need without having to leave your office. All you need is a computer with internet access and you can join in on the webinar. Watch the presentation, submit questions and participate in audience polls. Dial in to a toll-free number to listen to the audio with the ability to ask questions live. The login information is sent out several days prior to the event. Testing of your computer connection prior to the event is suggested and instructions will be provided with the login information. Free technical support is available. Interested in using a webinar for ALA chapter education? There are coupon bundles available, too. Get started with ALA webinars today.

Coupon Bundle for any ALA 2019 Webinar or Download On-Demand
Save on individual purchases by purchasing a bundle of five (5) coupons for $499, ten (10) coupons for $899, or unlimited access to all 2019 webinars for $1,999 (ALA member price). Or if you are studying for the CLM Exam and need to get your application credits, you can purchase this bundle for $599 (ALA member prices). Each coupon is valid for a one-hour program -- live or archived on-demand. Coupons must be used by December 2019.

Author Summit Series: Non-Member Special Pricing
Receive a special discounted price for all three (3) of our upcoming Author Series programs in a bundle.


Upcoming Live Webinars
Collapse Conducting a Successful HR Audit

Why consider an HR audit? More than 50 percent of our audits uncover pay practices (exemption status, overtime calculations, rounding rules and final pay practices) that can result in costly and damaging wage and hour claims. As an HR professional, your days fill up quickly. Urgent issues crop up regularly. High-priority issues are constant. So when it comes to federal and state compliance, it's nearly impossible to ensure that you've covered every detail. You know it's important, but there doesn't seem to be a way to get it all done. A proactive HR audit identifies areas of risk and provides the support and justification for resources needed to tackle your to-do list. HR audits gather the facts and set the stage for moving forward in a compliant and best-practice fashion. Audits are useful tools, not a dreadful experience — we promise!

Objectives:

  • Examine why conducting an HR audit is a good practice.
  • Describe different kinds of HR audits.
  • Outline the audit process and what to include in it.

Audience Statement: Attendees should have a working knowledge of human resources management. No advance preparation is required.

Speaker Information:

Joy J. Duce is Partner-in-Charge for Sikich Human Resource Consulting Services. She has significant experience in the development and implementation of policies and procedures that are compliant and aligned with the firm's business strategies, goals and objectives. Duce is perceptive at recognizing areas that need improvement and has the ability to develop and implement successful action plans. She has deep expertise in areas, including training, benefit administration, employee relations, performance management plan design, attraction and retention programs, organizational development programs, and leadership and employee development.

Other Info:

  • 60 Minutes
  • Audience: Advanced
  • CLM App Management Category -FS: Human Resources Management
  • CLE: Law Practice Management
Original Seminar Date: November 13, 2018
MORE INFOMORE INFO Conducting a Successful HR Audit
Collapse Uniform Process Based Management System Early Adopters (UPBMS)
1st Installment

Please join legal industry members that have been early adopters to the UPBMS and how they have used this common language to descript legal support activities, which has led to improved management, tools, processes, and proceedures.

Original Seminar Date: February 14, 2019
MORE INFOMORE INFO Uniform Process Based Management System Early Adopters (UPBMS)
Collapse

More information to come.

Formats Available: On-Demand (Recording), Webinar (Live) + On-Demand (Recording)
Original Seminar Date: April 09, 2019

Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO
    Collapse

    More information to come.

    Formats Available: On-Demand (Recording), Webinar (Live) + On-Demand (Recording)
    Original Seminar Date: April 25, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO
    Collapse How to be A Hero in Your Next Office Lease Transaction

    The real estate industry stacks the cards against the tenant in any leasing transaction. If you will be involved in your firm's leasing decision or simply want to understand the process better, you should attend this session to learn how to level the playing field and maximize your leverage in the marketplace. It's easy — and you can make a big impact — if you take the time to gather the right information and understand a landlord's motivating factors, you will be able to compete in the marketplace.

    Objectives:

    •Separate fact from fiction — debunk the myth of market.

    •Examine the various ways rent is quoted.

    •Discover the hidden cost of taking expansion space.

    •Evaluate advance renewals — understand the trap of renewing your lease too early.

    •Breakdown the economics of lease renewals and see how low your current landlord should go to retain you as a tenant.

    Speaker Information:

    Douglas Simon started his career as a real estate lawyer for one of Philadelphia's law firms. For the past 15 years, he has been a commercial real estate broker focusing on the special needs of tenants. Simon represents numerous law firms in their leasing requirements and has represented AmLaw 200 firms for more than 15 years throughout the country.

    60 Minutes

    •Audience: Basic

    •CLM App Management Category -FS: Legal Industry/Business Management

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: August 06, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO How to be A Hero in Your Next Office Lease Transaction
    Collapse Performance Appraisals in Law Firms: Yes, They Do Matter

    Now more than ever, letting your employees know how they are performing is one of the most important aspects of any law firm manager's job. Whether a partner, shareholder, member, associate, manager or supervisor, those with evaluation responsibilities in law firms absolutely must take the process seriously and understand the implications — both legal and employee relations — from the failure to do so. Whether the employee is doing a great job or needs significant improvement, it is critical that those with evaluation responsibilities know how to appropriately document the employee's performance and realize the importance of carefully drafting the appraisal.

    Objectives:

    •Examine how appraisals have changed and why appraisals (in whatever form) are so critically important.

    •Describe the appraisal drafting process and identify common mistakes made.

    •Identify the very real legal risks associated with a rushed, poorly worded or not-delivered appraisal.

    Speaker Info:

    Michael S. Cohen is a Partner at Duane Morris LLP in Philadelphia in the firm's Employment Services Practice Group where he concentrates his practice in the areas of employment law training and counseling. A highly rated ALA speaker, he has trained and counseled employees throughout the country on employment subjects, including harassment prevention, diversity, discipline, hiring, firing, recruiting, performance evaluations and compliance

    60 Minutes

    •Audience: Advanced

    •CLM App Management Category -FS: Human Resources Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Formats Available: On-Demand )recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: August 22, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Performance Appraisals in Law Firms: Yes, They Do Matter
    Collapse Amplifying Your IQ (Innovation Quotient)

    Without question, we are living in a time of unprecedented change and unpredictability. Organizations that cling to the status quo, fearful to experiment with new ideas, are risking obsolescence. This is especially true for law firms, which historically have been averse to risk-taking yet now find themselves facing enormous challenges that require bold, out-of-the-box thinking. In this interactive session, attendees will explore two paths for increasing their I-Q (innovation quotient) — design thinking and jazz improvisation. Design thinking encourages practitioners to approach problems and develop solutions in ways that may seem unfamiliar yet are enormously powerful. Jazz improvisation stresses agility, receptivity and finding opportunities in the unexpected. Both "lenses" can be applied immediately to improve firm culture, innovate new client services, and conceive more effective marketing ideas. Come ready to create, collaborate and have fun!

    Objectives:

    •Explain what I-Q is and why it should matter to the law profession.

    •Identify what challenges law firms face in the current business environment and why raising I-Q is critical to success.

    •Define design thinking and apply its principles to real work problems.

    •Identify key principles of jazz improvisation and apply them to real work problems.

    Speaker Information:

    As Founder and President of Right Chord Leadership, Dr. Michael Brenner works with leaders and teams to amplify the essential skills needed to achieve peak performance. He draws on almost two decades of experience as an international leadership consultant, executive coach and educator, and more than 30 years as a professional musician. Brenner has partnered with leading companies in the United States and abroad and has been a featured speaker at conferences around the world, including Sri Lanka and Australia.

    60 Minutes

    •Audience: Intermediate

    •CLM App Management Category: Organizational Development

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: September 04, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Amplifying Your IQ (Innovation Quotient)
    Collapse Contingency Planning - Is Your Firm Financially Prepared for the Unexpected?
    Brought to you by NextPath Legal

    Unexpected life events don’t just affect individuals—these ripple events have the potential to harm an unprepared firm.  When an attorney at your firm has an incident that causes her to miss time, either temporarily or permanently, how will her absence affect the firm?  When a rainmaker has an unexpected exit, what can the firm do to protect itself financially from his absence?  You can never be completely prepared for how a sudden event will change someone’s life, but you can prepare your business for the unexpected.  Our experts will explain how to develop a financial contingency plan and the critical elements of that plan, as well as help you create a checklist of the many different but vital policies and coverages that help protect firm and partner assets.

    Objectives:

    • Understand the elements of a successful financial contingency plan
    • Determine how to  avoid the common pitfalls of employer owned insurance

    Audience Level: Intermediate.

    Speakers:

    Corry Johnson has worked in the insurance industry, with a focus on life and disability, since 2002. A cofounder of GLJ Benefit Consultants, In 2010, he founded National Pension Professionals (NPP), an ALA VIP Business Partner, to better serve the retirement planning and investment fiduciary advisory needs of law firms nationwide.  Johnson is a registered LPL Financial investment advisor (member FINRA/SIPC) and holds the AIF® (Accredited Investment Fiduciary) designation.

    Alan Wilson started working with GLJ Benefit Consultants in 2004 as an Employee Benefits Specialist. In 2006, while visiting with a current client, Wilson was introduced to ALA. GLJ Benefit Consultants has since put together a Value In Partnership (VIP) program backed by nationally known companies that specifically addresses the needs of ALA's membership. Wilson also writes articles for Legal Management, speaks frequently on benefits with ALA chapters and at conferences, and consults with individual law firms nationally.

     

    Formats Available: On-Demand (Recording), Webinar (Live) + On-Demand (Recording)
    Original Seminar Date: September 10, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Contingency Planning - Is Your Firm Financially Prepared for the Unexpected?
    Collapse Time Management in the New Millennium

    Attendees will learn to implement a proven technique, helping them to redefine the concept of work and time management to meet their current challenges. Elevate your visibility to increase results in your role. Implement the First Things First framework to identify time stealers and time wasters so you can do the work that matters.

    Learning Objectives

    - Redefine the concept of work and time management

    - Making the shift from efficiency to effectiveness thinking

    - Introducing the First Things First framework to identify strategies to eliminate time stealers and time wasters, so you can do more of the work that matters

    Roger Meertins is the Office Administrator for Wilson Elser in Las Vegas, NV. He is responsible for the ongoing administration of the office, overseeing its financial, human resources and facilities management activities. He currently serves as a committee member on the ALA’s Diversity and Inclusion committee and as a board member of the LV ALA chapter.

     

     

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: September 18, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Time Management in the New Millennium
    Collapse Retirement Planning – Navigating the Planned Exit from Practice
    Brought to you by NextPath Legal

    Everyone wants to retire someday, but attorneys face unique challenges.  Walking away from their life’s work and clients who have trusted their advice for years can be difficult.  But before these issues can even be considered, the attorney must be prepared to provide for a financial future at the level they have previously enjoyed.  Deliberate and unique planning is required for such a transition.  Our experts will explain the key waypoints and how to plan for the inevitable hazards and detours as you plan for your future.

    Objectives:

    • Learn the importance of financial planning,
    • Demonstrate how to integrate planning on a firm level
    • Encourage planning on an individual level.

    Audience Level:

    Intermediate.

    Speakers:

    Corry Johnson has worked in the insurance industry, with a focus on life and disability, since 2002. A cofounder of GLJ Benefit Consultants, In 2010, he founded National Pension Professionals (NPP), an ALA VIP Business Partner, to better serve the retirement planning and investment fiduciary advisory needs of law firms nationwide.  Johnson is a registered LPL Financial investment advisor (member FINRA/SIPC) and holds the AIF® (Accredited Investment Fiduciary) designation.

    Alan Wilson started working with GLJ Benefit Consultants in 2004 as an Employee Benefits Specialist. In 2006, while visiting with a current client, Wilson was introduced to ALA. GLJ Benefit Consultants has since put together a Value In Partnership (VIP) program backed by nationally known companies that specifically addresses the needs of ALA's membership. Wilson also writes articles for Legal Management, speaks frequently on benefits with ALA chapters and at conferences, and consults with individual law firms nationally.

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Formats Available: On-Demand (Recoring), Webinar (Live) + On-Demand (Recording)
    Original Seminar Date: September 25, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Retirement Planning – Navigating the Planned Exit from Practice
    Collapse Delegation Dynamics

    Most people agree with the general concept that more work can be accomplished by a team than by an individual working alone. Effective legal administrator must delegate, and delegate well. This presentation will enhance the skills of legal administrators in the art and management of delegation.

    Learning Objectives

    1. Fundamentals of effective delegation and the keys to knowing when, how and why to delegate a task or responsibility.

    2. Strategies to overcome the syndrome of “delegation reluctance”

    3. How to identify and modify typical unproductive delegation behaviors

    4. How to deal with reluctance and resistance by others to have activities delegated to them

    5. Understanding the philosophy of delegation and its relationship to leadership

    Audience Level: Intermediate

    Herb Rubenstein is the author of the American Bar Association book, Leadership for  Lawyers.  His courses on leadership and professionalism have been certified for CLE credit in 15 states.  He was the managing partner of his law firm for 23 years in Washington, DC.  He is an active member of the bar in DC and MD.  He gives seminars on e-court, negotiation, leadership, delegation, social media, and the future of the legal profession. He is graduate of Georgetown Law School and ACLEA member.

     

     

    Formats Available: On-Demand (Recording), Webinar (Live) + On-Demand (Recording)
    Original Seminar Date: October 08, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Delegation Dynamics
    Collapse Blockchain: An Evolution or Just the Next Passing Thing?

    No, blockchain and bitcoin are not the same thing, despite what you may have heard! But the technology evolution has been underway for several years and is starting to gain traction in many industries. In fairly short order, we will cover the basics of this evolving technology: what it is, how it works, who created it, what a hash is and how hashing occurs. We'll also examine the potential this technology has to be a true game changer. We'll delve into the different types of blockchains in existence and discuss the distinctions among many of them. Additionally, we will outline how transactions can be consummated through their use. Assets such as cryptocurrencies, tokens, donations and the uses of initial coin offering (ICOs) will be explored. Most importantly, we will discuss how blockchain may impact the practice of law and you as a consumer. An evolution is underway.

    Objectives:

    •Breakdown what blockchain is and what it isn't.

    •Examine how blockchain could be used in the business of law or the practice of law.

    •Discuss the impact of blockchain on your clients' businesses and how it can help them improve efficiency, lower costs and reduce friction in completing transactions.

    •Evaluate how blockchain can be used operationally at your firm or legal department.

    •Explain the importance of blockchain in providing data security. (To date, blockchain has not been hacked.)

    Speaker Information:

    Teresa Walker is Past President of the Association of Legal Administrators, completing a three-year term on the Executive Committee of its Board of Directors and a six-year term on the ALA Board. Walker assumed the ALA President role in May 2015. Her additional service includes being a member of the Large Firm Administrators Caucus, member of the LFA Steering and Education Committees, Trustee of The Foundation of ALA, member of the International Relations Committee and a Founding Member of the Middle Tennessee ALA Chapter.

    •60 Minutes

    •Audience: Basic

    •CLM App Management Category -FS: Legal Industry/Business Management

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: October 16, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Blockchain: An Evolution or Just the Next Passing Thing?
    Collapse Law Firm Profitability:  More About Navigating the New Normal

    Many economists tell us the effects of the recession are behind us and the economy is moving forward, but there are a fair share who believe another recession is around the corner.  However, past or future, the impact of a recession won the legal profession will change how law firms conduct business.  With commodity practices growing and demand fluctuating, there is greater need for law firms to examine their current business models and adapt and regroup in response to the ongoing “new normal”; a paradigm shift that involves better matter management, expense control and revenue building.  Law firms that focus on process improvement and project management, revenue building both through hourly and alternative fee arrangements, reduce costs, promote efficiency, create value for clients and enhance profitability, will differentiate themselves from their competition in the business development arena.

    Learning Objectives:

    • Discover what to expect in the legal profession in 2020

    • Determine how law firms should respond to the momentum of the “new normal”

    • Analyze the Pros and Cons of Hourly v. non-hourly billing alternatives (AFAs) –

    • Apply profitability under the new normal – metrics mixed with process improvement and project management

    • Differentiate the considerations and drivers for profitability

    • Apply baby steps for implementing AFAs in law firms

    Other Info:

    60 Minutes

    Audience Level: Intermediate

    CLM® Application Credit for Functional Specialists: 1 hour in the subject area of Human Resources Management  (HR)  towards the additional hours required of some Functional Specialists to fulfill the CLM application.

    CLM® Recertification Credit: 1 hour in the subject area of Human Resources Management  (HR)

    Speaker:

    Frederick J. Esposito, Jr., MBA, CLM, is a senior member of the faculty and a consultant for the Legal Lean Sigma Institute LLC. In May 2018, Fred earned a Yellow Belt Certification in Legal Lean Sigma® and Project Management and is working toward his Green Belt Certification.  Fred specializes in financial and organizational management and has managed and worked in a consulting capacity with several law firms, both international and domestic. Fred brings considerable “real world” experience to his role with the LLSI.  He currently serves as Chief Operating Officer of the regional law firm Rivkin Radler LLP and has been a Certified Legal Manager (CLM)SM since 2006. He is a frequently sought out speaker and author of articles on a wide-range of topics, including alternative fee arrangements and law firm profitability models. In December 2016, he became a Faculty Advisor for the Nassau County Bar Academy of Law, in June 2013, he was inducted into the National Speakers Association and in 2012 was named Long Island Business News' CFO of the Year.

    Formats Available: Live Webinar + On Demand Recording
    Original Seminar Date: October 17, 2019
    MORE INFOMORE INFO Law Firm Profitability:  More About Navigating the New Normal
    Collapse Creating a Culture of Accountability

    At every level of every organization, projects begin, tasks are assigned, efforts are made and deadlines are met — or missed. Directions are given but not always understood. Deliverables are promised but not always delivered, and agreements are made but not always followed. It's not really any one person's fault; it's just part of how people fail to communicate in a specific and deliberate manner about the tasks they assign or accept. The Building a Culture of Accountability program provides a systematic way to overcome these common barriers by focusing on a four-phase accountability continuum: role clarity, purpose, ownership and behavior. When linked to mutual understanding, this cycle allows employees at all levels to make significant progress in moving tasks forward to achieve a higher level of job impact, job satisfaction and organizational success. Additionally, the workshop includes a range of group brainstorm activities which are designed to enhance immediate skill application opportunities.

    Objectives:

    •Create a context to understanding workplace behaviors.

    •Explore the link between behavior, morale, engagement and results.

    •Create a context and baseline for leadership accountability.

    •Develop strategies for garnering leadership and team ownership.

    •Develop a specific action plan for creating a culture of accountability.

    Speaker Information:

    David O'Brien is President of WorkChoice Solutions, a trusted provider of leadership training, coaching and consulting services that was founded in 2000. His HR and Organizational Development consulting career spans 30 years and includes key leadership and P&L responsibility within a variety of industries including manufacturing, healthcare and financial services. His first book, The Navigator's Handbook: 101 Leadership Lessons for Work & Life was released in 2010. His second book, The Navigator's Compass: 101 Steps Toward Leadership Excellence had a nationwide release in 2016. Additionally, his articles have appeared in a wide range of publications.

    •60 Minutes

    •Audience: Advanced

    •CLM App Management Category: Organizational Development

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: October 23, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Application Credit, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Creating a Culture of Accountability
    Collapse Redirecting Negative Behavior

    Need to turn around disengaged and poor performing people? Your people are your greatest asset and key to your success. Register for this program to gain cooperation and effect positive change professionally and personally. Attend this webinar and you learn about a unique skill that will change your life dramatically!

    Learning Objectives

    1. The definition, causes of, and types of negative behavior

    2. Helpful and non-helpful responses to negative behavior and why

    3. Redirect steps and demonstration for one of five types of negative behavior

    Speaker Info:

    Judy Ryan has been Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio.

    60 Minutes

    Audience Level: Essentials

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: November 05, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Redirecting Negative Behavior
    Collapse Building Accountability into Your Culture

    Accountability is an essential part of leadership and management. In fact, without it, there is no way to establish credibility and trust among team members. It is so important that employees are held accountable for their work, individually and as part of a team. It is only when everyone in an organization is held accountable does accountability become part of a culture. But, it does not stop there — creating the culture is one thing, but maintaining it is another. This session will discuss ways to use expectations, reviews, incentives and your company values to maintain a culture of accountability.

    Objectives:

    •Discuss the value of a firm culture that embraces accountability.

    •Identify effective ways to hold people accountable.

    •Explain how to leverage the employee feedback loop to emphasize accountability.

    Speaker Info:

    Debbie Foster is a Partner with the Affinity Consulting Group, where she specializes in technology, process and management consulting for firms all over the country. In addition to regularly speaking for bar associations and other organizations on those topics, Foster is very involved with ALA and the Law Practice Division of the American Bar Association. She was also the Chair of ABA TECHSHOW 2010.

    •60 Minutes

    •Audience: Essentials

    •CLM App Management Category -FS:

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: November 07, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO Building Accountability into Your Culture
    Collapse The Ethical Considerations of Law Firm Leadership: 13 Things You Might Not Be Thinking About but Should Be!

    Ethical principles and behavior on the part of law firm leadership have become increasingly integral to firms’ long-term success. This session examines the complex and evolving set of issues related to this topic and offers concrete guidance to make sure your firm has its bases covered.

    Among the topics we’ll discuss:

    People Issues

    • Being honest, keeping promises, leading by example, earning trust

    • Ensuring a safe and secure work environment

    • Sensitively and effectively handling behavioral and substance abuse issues

    • Maintaining appropriate client and internal firm confidentiality

    • Executing succession plans among senior lawyers

      Client Issues

    • Formulating appropriate and transparent billing practices

    • Deftly triage leadership conflicts of interest

    • Maintaining consistently high-quality work product

    • Maintaining consistently high-quality service

      Firm Issues

    • Building a cohesive, effective firm-first culture

    • Keeping up with appropriate current technologies, including remote access and cyber-security

      (Competence, confidentiality and third parties)

    • Ensuring that associates and staff receive meaningful, thorough training, evaluation and feedback

    • Creating a fair, understandable compensation system

      Objectives

    • Gain a better understanding of the ethical considerations of law firm leadership

    • Explore the tenets of effective leadership for managing partners and firm administrators

    • Identify specific recommendations on this important topic

      Other Information:

      60 Minutes

      Audience: Intermediate

      CLM Recertification Credit: Ethics

      CLE: Ethics

    John Remsen, Jr. is one of the country's leading authorities on law firm leadership, management, marketing and business development. After serving as marketing director at two major law firms, Remsen formed TheRemsenGroup, a consulting firm that works exclusively with law firms. In 2002, he created The Managing Partner Forum, a highly acclaimed conference series for leaders of smaller and midsize law firms. In 2012, he was inducted into the College of Law Practice Management. Presenter

    Formats Available: On-Demand Recording, Webinar (Live) + On-Demand Recording
    Original Seminar Date: November 12, 2019
    MORE INFOMORE INFO The Ethical Considerations of Law Firm Leadership: 13 Things You Might Not Be Thinking About but Should Be!
    Collapse Driving Data-Driven Change: Strategy, Planning and Leadership

    Law firms – and their clients – have been inundated by data over the past decade. From internal financial systems to track and analyze activity-based costs and measure profitability to market intelligence tools designed to offer case predictions or average time to close, the array of available information can be both exciting and daunting. Join us as we explore how law firms are using combinations of internal and external information to drive growth, motivate change and build the foundation for better strategic decisions.

     

    Objectives

    • Hear real-life case studies and anecdotes about how law firms have used data-driven planning to enhance performance
    • Learn how to effectively transform information into insights
    • Discover unique challenges leaders face in motivating change – and how to overcome them

    Audience Level: Advanced

    CLM Application Credit: Organizational Development

    Marcie Borgal Shunk is President and Founder of The Tilt Institute, specializing in helping clients make better, more informed decisions based on insights, intelligence and intuition. Shunk helps law firm clients position themselves ahead of changing markets. She is a recognized leader in competitive intelligence, client relationship dynamics and the business of law. Prior to founding The Tilt Institute in 2016, Shunk was a Principal at The BTI Consulting Group, spearheading research on the legal market. She has spent over two decades helping law firm clients with client development and strategy formulation both at BTI and as a Senior Consultant with LawVision Group.

    Formats Available: On Demand (Recording), Webinar (Live) + On Demand (Recording)
    Original Seminar Date: November 19, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit, 1 hour CLMSM Application Credit

  • MORE INFOMORE INFO Driving Data-Driven Change: Strategy, Planning and Leadership
    Collapse IP Support Staffing Trends and Hiring and Retention Strategies

    As the demand for proficient IP support staff continues to grow, IP administrators are faced with the challenges of retaining existing staff, hiring talented new staff and ensuring succession planning for key roles. We all need to learn how to think outside the box to develop focused strategies that value our high performers, develop homegrown talent and adjust to changing value statements across generations. Ask not what your IP support staff can do for you — ask what you can do for your IP support staff!

    Objectives:

    • Evaluate your IP support staff labor pool.
    • Distinguish how to successfully hire for IP support staff positions.
    • Practice how to develop non-IP homegrown talent pools.
    • Demonstrate what you can do now to develop IP support staff.

    Speaker Information:

    Rosaleen (Rose) A. Walsh, CFP, is a Registered Patent Agent with the U.S. Patent and Trademark Office and has more than 20 years of patent filing and patent support staff management experience. She has held positions ranging from Patent Secretary at an IP boutique firm to IP Paralegal Manager across offices for an international law firm. Walsh is currently the Senior Patent Administration Manager for Foley Hoag LLP in Boston. She is the author of U.S. Patent Prosecution for Support Staff: A Desk Reference.

    Other Info:

    • 60 Minutes
    • Audience: Intermediate
    • CLM App Management Category -FS: Human Resources Management
    • “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

      This seal may be used exclusively for activities that have been pre-approved by HRCI for 1 hour of General HRCI Credit. This approval is valid through 12/31/2019 and is not transferable.

    Formats Available: On-Demand (Recording), Webinar (Live) + On-Demand (Recording)
    Original Seminar Date: December 03, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO IP Support Staffing Trends and Hiring and Retention Strategies
    Collapse HR Law Update

    Learn all about the hottest topics in human resources and employment law facing law firms in 2018. We will review changes in employer harassment prevention practices in light of the #MeToo movement and look at tricky leave of absence issues and new paid leave laws. We will examine current developments and charge statistics from the Equal Employment Opportunity Commission (EEOC), as well as the most recent case law on protection of sexual orientation under federal law. Learn about cases pending at the Supreme Court and their potential impact on your workplace, the current state of overtime law changes, and whether the National Labor Relations Board (NLRB) is changing its approach toward employer policies.

    Objectives:

    •Examine ways to ensure your organization stays current with the latest developments in the laws affecting employees.

    •Give examples of takeaways that will enable you to update your firm's policies and procedures.

    •Review other changes that may be coming from the Trump administration.

    Speaker Info:

    David Michael is Chair of Gould & Ratner LLP's Litigation Practice, where he leads a diverse group of trial attorneys focusing on all areas of complex commercial disputes for public and private companies, as well as business-related disputes for closely held and family businesses. He earned his litigation stripes in the area of employment law and has represented employers in numerous employment-related lawsuits in both state and federal court. As the leader of the firm's Human Resources and Employment Law Practice, he draws upon 26 years of experience in human resources management and counseling.

    •60 Minutes

    •Audience: Intermediate

    •CLM App Management Category -FS: Human Resources Management

    “The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

    This seal may be used exclusively for activities that have been pre-approved by HRCI. This approval is valid through 12/31/2019 and is not transferable.

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recrding)
    Original Seminar Date: December 11, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM App Credit for Functional Specialists, 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO HR Law Update
    Collapse The Legal Administrator

    Is the billable hour dead?  Perhaps not, but law firm clients are demanding alternatives and “pricing by alternative” is not in most attorneys’ comfort zone.  Law firms must be prepared to engage in discussions with clients about Alternative Fee Arrangements (AFA), and must be equipped to implement them.  This presentation will discuss what clients expect so you can support and facilitate AFAs, the different types of AFA fee structures firms are using and how they make them work profitably for their firms.

    Objectives:

    • Determine the right AFA for your specific practice areas and how to structure them;
    • Discuss which practice areas work well with AFAs;
    • Identify the correct metrics for monitoring AFAs and how to define and measure success;
    • Examine the role of process improvement, project management and profitability with AFAs.

    Audience: Intermediate

    Frederick J. Esposito, Jr., MBA, CLM, is Chief Operating Officer of the regional law firm Rivkin Radler LLP, and has more than 25 years of law and accounting firm experience. He is a frequent speaker and author of articles on a wide-range of topics, including alternative fee arrangements and law firm profitability models. In December 2016, he became a Faculty Advisor for the Nassau County Bar Academy of Law, in June 2013, he was inducted into the National Speakers Association and in 2012 was named Long Island Business News' CFO of the Year. He is the only Certified Legal Manager on Long Island

    Formats Available: On-Demand (recording), Webinar (live) + On-Demand (recording)
    Original Seminar Date: December 19, 2019

    Approved Credit:
  • ALA: 1 hour CLMSM Recertification Credit

  • MORE INFOMORE INFO The Legal Administrator
    On-Demand Webinars